• Wellingorough
  • 08 : 00 AM - 04 : 00 PM
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FAQ

Usually Asked Question

Frequently Asked Question

At CLEANING, we understand that choosing the right cleaning service is an important decision. Whether you’re booking with us for the first time or have already experienced our services, we know you may have questions about what we offer, how our process works, or how we can best meet your specific needs.

We believe in providing clear, transparent answers to all your queries, ensuring that you feel confident and informed every step of the way. From the services we provide to our pricing, scheduling, and eco-friendly practices, we are here to make your experience as smooth and stress-free as possible.

Below, you’ll find the most commonly asked questions from our valued customers. These answers will help you better understand how our cleaning services work and how we can assist you in keeping your space clean and tidy. 

We provide a wide range of professional cleaning services to suit every need:

  • End-of-Tenancy Cleaning: Ideal for tenants moving out and landlords preparing properties for new tenants.
  • Deep Cleaning: Comprehensive cleaning for your home or office, ensuring every corner is spotless.
  • One-off Standard Cleans: Perfect for regular home cleaning, when you need a fresh and clean space.
  • Commercial Cleaning: Tailored cleaning services for businesses, offices, and commercial spaces.
  • Specialty Cleaning: Includes carpet cleaning, oven cleaning, and fridge/freezer cleaning for your convenience.

Booking a cleaning service with us is quick and simple:

  • Online Booking: Use the online form on our website to select your service and preferred time.
  • Call Us: Dial 07305959322 to speak with one of our customer service representatives who will assist you with your booking.
  • Email Us: Send an email to info@cleaning.com with your service request, and we will get back to you with availability and a quote.

Absolutely! We prioritize your safety and peace of mind. All our cleaning professionals are fully insured and trained to handle your property with care. You can trust that our team will deliver high-quality service in a responsible and reliable manner.

No, you don’t need to provide anything! We supply all the cleaning products and equipment necessary to complete the job. If you have any specific requests, such as eco-friendly or hypoallergenic cleaning products, feel free to mention it when booking, and we’ll accommodate your preferences.

Your satisfaction is our priority! If for any reason you are not satisfied with the cleaning service, please let us know within 24 hours of the cleaning. We’ll return to re-clean any areas of concern at no additional charge.

Yes, we understand that plans can change! You can cancel or reschedule your cleaning appointment up to 24 hours before the scheduled time without any penalty. If you need to change your booking, please contact us as soon as possible to arrange an alternative time.

Yes, we are committed to protecting the environment. We offer eco-friendly cleaning solutions, using non-toxic and biodegradable products whenever possible. If you have specific requests for green cleaning products, just let us know when booking!

The time required for cleaning varies based on the service and size of the property. For instance:

  • Standard Cleaning: Usually takes 1 to 3 hours depending on the space.
  • End-of-Tenancy & Deep Cleaning: These services might take a little longer, usually between 3 to 6 hours, depending on the size and condition of the property.

Before we start, we’ll provide you with an estimated timeframe.